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by Lydia on April 05, 2017 | NO COMMENT

How to Fix iTunes Backup was Corrupt or Not Compatible Error

Many users told us they could not restore iPhone from iTunes backup, and iTunes popped up a message saying the backup was corrupt or not compatible with the iPhone that is being restored. If that happens to you as well, you are on the right page.

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Yesterday I backed up my phone in my laptop with iOS 10.2. Today I get a new phone with latest iOS 10.3, but when I try to restore, iTunes says this backup was corrupt or not compatible. Please help!

- A User from Ask Different

While restoring iPhone from your iTunes backup, maybe you were stuck with the same situation in which an error message prompting iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. The tip comes to explain why the error occurs and how to fix it with 2 methods.

Reasons for “iTunes Backup Corrupt or Not Compatible” Error

Generally, there are two reasons for “iTunes backup corrupt or not compatible” error occurring.

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Method 1. Delete Corrupt or Incompatible Backup and Restore Again

If such problem happens, we advise you to delete the corrupt or incompatible backup first. Detailed steps of deleting iTunes backup are given below.

Step 1. Open iTunes on your computer.

Step 2. For Mac users, click iTunes on menu bar; for PC users, click Edit on the left corner of your iTunes.

Step 3. Click Preferences.

Step 4. Select your device from the backup list and then click Delete Backup.

After deleting the corrupt or incompatible backup, you need to back up your iPhone with iTunes again, and then perform another restore.

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Method 2. Backup and Restore iPhone with iTunes Alternative

If you are intolerable to the complexity and uncertainty of iTunes anymore, Primo iPhone Data Recovery is a great iTunes alternative for you. It aims to become an industry leading iOS data recovery application, so far supporting retrieving up to 25 types of iOS content with 3 reliable recovery plans.

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Backup and Restore iPhone with Primo iPhone Data Recovery

Backup and Restore iPhone with Primo iPhone Data Recovery


A total of 25 types of iOS files and data can be retrieved from iPhone and iTunes/iCloud backup with ease, including contacts, notes, messages, photos, call history, etc. Now download Primo iPhone Data Recovery to have a try.


Lydia Member of @PrimoSync team, an optimistic Apple user, willing to share solutions about iOS related problems.

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