by Fiona on Feb. 01, 2016 | NO COMMENT

Why My iPhone, iPad, or iPod not recognized on Computer & How to Fix

Your iPhone, iPad or iPod doesn't appear in our PrimoSync software even you have plugged the device? Here is your quick troubleshooting.

Quick Start

• Firstly it's recommended that you'd better using the latest version of PrimoSync software for the better program stability and new features. If you are not quite sure about what version you use, then please check the updates in the software's menu or get the latest version from our free products download center.
• Please also note that, as lot of tips in this tutorial are general suggestions, you may find it useful for troubleshooting similar issues, like you device failed to get recognized by iTunes or other third party software.

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Some of our users reported that after they plugged in their iPhone, iPad or iPod, PrimoSync software didn't have any response. For the most cases, we successfully solved this issue by following two general directions: the easily ignored basics and somewhat advanced computer configuration tricks. Anyway, check our advices listed below to fix your Apple device not recognized issue.

Table of contents:

• 9 Easily Ignored but Basic Tips to Solve Apple Device Not Recognized Issue
• Advanced Computer Configuration Tricks to Troubleshoot Further
• Contribute More Tips to This Guide or Ask Other Questions

9 Easily Ignored but Basic Tips to Solve Apple Device Not Recognized Issue

• Check your USB cable and confirm that it is not damaged.
• Always try to use an original Apple cable since non-genuine cables don't last long. When connecting an illegitimate cable, Apple device will remind you with the following message:

  

• If Auto-Lock is on, unlock your iPhone with Passcode or your Touch ID.
• Reconnect your iPhone to your computer via the USB cable.
• Try other USB cable, slot or connector if possible and avoid using external USB-hub.
• If it's the first time you connect your iPhone with this computer, make sure to confirm this operation when this alert prompted by the iPhone:

  

• Restart your computer; restart your iPhone and reconnect it to your computer to have a try.
• Check to make sure that you've installed all required updates for your computer, iTunes and other relevant Apple drivers and services.
• Temporarily disable your security software (antivirus and firewall). These could be preventing your computer access to your iPhone.

Advanced Computer Configuration Tricks to Troubleshoot Further

Remember that both our software and other third party apps access your device information via Apple Mobile Device Support service installed with iTunes. So go check if iTunes can read your iPhone properly. If not, then please follow this tutorial to fix.

Check that Apple Mobile Device Support is properly installed | Windows Only

iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

Windows 8

• Move the cursor to the upper-right corner and click the magnifying glass.
• Type Control Panel, and press Return.
• Click "Uninstall a program".
• Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

Windows Vista and Windows 7

• Click Start.
• Choose Control Panel.
• Click "Uninstall a program" (if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
• Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

Windows XP

• Click Start.
• Choose Control Panel.
• Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.

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Fiona Wang Member of @PrimoSync team, 6 years experience on software marketing and now a newbie to product design. Love to find and solve Apple related daily life problems.

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