All Pro Tips about iPhone

by Fiona on Feb. 01, 2016 | NO COMMENT

Why My iPhone, iPad, or iPod not recognized on Computer & How to Fix

Your iPhone, iPad or iPod doesn't appear in our PrimoSync software even you have plugged the device? Here is your quick troubleshooting.

Quick Start

PrimoPhoto – #1 iPhone Photos Transfer Software

Don't have PrimoPhoto? Download it now prior to reading this guide and it will save you quite a lot of time. Click Here to Free Download

Some of our users reported that after they plugged in their iPhone, iPad or iPod, PrimoSync software didn't have any response. For the most cases, we successfully solved this issue by following two general directions: the easily ignored basics and somewhat advanced computer configuration tricks. Anyway, check our advices listed below to fix your Apple device not recognized issue.

Table of contents:

9 Easily Ignored but Basic Tips to Solve Apple Device Not Recognized Issue

Advanced Computer Configuration Tricks to Troubleshoot Further

Remember that both our software and other third party apps access your device information via Apple Mobile Device Support service installed with iTunes. So go check if iTunes can read your iPhone properly. If not, then please follow this tutorial to fix.

Check that Apple Mobile Device Support is properly installed | Windows Only

iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

Windows 8

Windows Vista and Windows 7

Windows XP


Fiona Wang Member of @PrimoSync team, 6 years experience on software marketing and now a newbie to product design. Love to find and solve Apple related daily life problems.

More iPhone Photos Related Articles:

  • The Most Common iOS 9/9.1/9.2 Update Problems and Solutions.
  • How to Set Up New iPhone 6/6s (Plus).
  • How to Retrieve Deleted Text Messages on iPhone/iPad/iPod touch
  • How to Transfer Photos from iPhone to Mac.
  • The Most Common iOS 9/9.1/9.2 Update Problems and Solutions.

Join the Discussion on iPhone Photo Transfer

Join In Us

Get Up-to-the-minute iPhone Tips & Enjoy Awesome Deals.